FAQ

 

 

Returns and Exchanges

 

            We will accept returns and exchanges on most items given the following conditions are met:

    • Buyer must contact us within 14 days of receiving purchase.
    • Approval is needed before sending back item.
    • Item must be returned in unused condition within 5 days.
    • All original packaging must be returned with item.
    • Initial shipping fees and any duty taxes paid will not be refunded.

The following items are not available for return or exchange:

    • Items that have been altered or changed per your request
    • Custom designs
    • Personalized or Engraved items

Gifts and proposals:

  • If you are purchasing an item for a gift or proposal and the time frame listed above regarding returns and exchanges doesn't work, please contact us prior to your purchase.

Canceling an Order Prior to Shipment

            Transactions cancelled within 24 hours from the date of purchase will receive a full refund. A 25% restocking fee is retained if a transaction is cancelled more than 24 hours after the date of purchase to cover material and labor costs.

Custom Order Process

            We would love to work with you to create a piece of custom jewelry. Because this piece is made specifically based on your specifications, it is not eligible for returns or exchanges. Any of our in stock and already listed items are returnable and exchangeable.

Once you reach out to us with your custom order specifications we will work with you through email to go over all the details of the piece. 

We will be able to provide pricing once we have the details of design including the setting, metal type and exact stone choice.

After landing on a design, if you decide that you want to go ahead and order the custom piece we have discussed we will create an invoice for you to pay within 24 hours. All major credit and debit cards are accept as well as PayPal.

Once you have made your payment it will take us on average 4-6 weeks to make a custom piece depending on the difficulty of the piece.

Resizing and Repairs

The time it takes for resizing and repairs depends if you have gemstones in your piece or not. If you have a design without gemstones, resizing typically takes 1-3 weeks depending on the size of our queue at any given time. If you have gemstones in design, it can take 3-4 weeks.

Please reach out to angelakayart@gmail.com for further instructions on where and how to send your ring back, and how much your resizing will be based on your ring design.

 

Surface Treatments

 

Oxidized silver is sterling silver that has been intentionally darkened by introducing it to a chemical process. Liver of sulfur is a chemical compound used in metalworking to create antique-looking patinas on silver.

Oxidized silver is only a surface treatment and will fade away. We cannot say how soon the finish will start to fade because it depends on the amount of wear you give your piece.


Shipping

Please make sure your address is correct upon checkout. We will ship to the address provided unless otherwise requested.


All items have a 1-2 processing time then items will be mailed with USPS Priority Mail. Average delivery is 2-3 business days for US address. International address 6-10 business days. Shipment includes tracking updates and insurance. 

International Shipping

On international shipments you may have to pay import duty and tax on your item. Import tax or duty is a tax collected on imports by the customs authorities of a country. For example if the item is shipped from the US to the UK then revenue from the duty goes to the government of the UK. Import duty and tax rates are determined by the country upon import.

Businesses such as ours don't collect or profit in any way from the duty tax and we are in no way responsible for the tax that has to be paid. The duty and tax are set by the government we don't know what the amount of the tax is, or the percentage. The duty/ tax is the responsibility of the purchaser. We are not responsible for this tax and we will not reimburse your for this tax.

If you want to inquire about this, contact your countries mail system; THIS WEBSITE has potentially helpful information. We are not responsible for calculating taxes or fees.

Please make sure your address is correct upon checkout. We will ship to the address provided unless otherwise requested.

*We cannot mark your shipment as a gift to avoid paying taxes* 

Finding Your Ring Size

We suggest finding your ring size by either going to a local jeweler to have your finger sized. Or we are happy to mail you a plastic ring sizer in the mail for a small fee. If you need to convert your size please use this chart Ring Size Chart.

Care

Avoid contact with abrasive surfaces and harsh chemicals including harsh jewelry cleaners. Remove jewelry during sports activities, housework and outdoor activities. Remove all jewelry when in a swimming pool or hot tub. Diamond and gemstone jewelry can be washed using mild soap, warm water and a soft bristle brush. Carefully rinse and pat dry with a soft cloth. To remove debris from a stone, make a paste with baking soda and water. Using a soft bristle brush rub the paste into the gemstone. This also will gently clean the metal.

Warranty & Insurance

We make our rings to last, and they are durable and suitable for everyday wear. However, if something were to happen to it, we stand behind our products and will repair or replace the item if the issue is a result of manufacturing (you need the prongs tightened, etc) for a period of one year from the purchase date.

Can we talk on the phone?

Yes, we would love to talk on the phone with you about your custom design or placing an order. Please schedule a time by email at angelakayart@gmail.com

What is Recycled Gold & Silver?

Recycled sterling silver and gold is the same color and molecular composition as non recycled metals. The refiner we purchase raw materials from has been committed to providing socially and environmentally-responsible products. The raw metal has been refined from non mined sources such as reclaimed jewelry, silverware and coin precious metal. No metal from mining companies has been used. It isn't any cheaper it is actually more expensive it is better for the environment.